Career Zone Egypt
الرئيسية » Call Center Agent at Nestle

Call Center Agent at Nestle

Main Purpose of Job:

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for tele sales whilst developing relationships with customers

A Day in the Life:

  • Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
  • Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool
  • Assign correct owners to customer request based on identified reason
  • Recording of customer feedback from all areas of O2C processes
  • Capture the Voice of Customer and external surveys to learn customer perception and expectation.
  • Provide basic technical solution and document requests by customer

Am I a good fit?

  • 1 to 2 years of Customer service in similar market environment
  • 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
  • Operational experience in logistic functions (optional)
  • Experience working in strong team environment and able to use problem solving skills.
  • Excellent written & oral communication skills.
  • College/University degree required

Apply for here

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