Career Zone Egypt
الرئيسية » Customer Service Associate at Johnson & Johnson

Customer Service Associate at Johnson & Johnson

Summary Of The Job

You will be responsible for managing J&J customers and be the first point of contact for customers in Middle East. Customer Relationship Management is key along with responding to their queries and solving their issues.

Duties & Responsibilities

  • Process orders by inputting to system, providing confirmation to customers regarding order receipt and availability.
  • Investigate and resolve customer complaints regarding billing, shipping delays and products.
  • Respond to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
  • Generate non-routine correspondence to secure additional customer information or resolve customer disputes. Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints.
  • Solicit and supervise customer feedback.
  • Conduct customer surveys.
  • Analyze and report on results.
  • Place orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.
  • Represent entire Supply Chain in front of the customer.

Main performance measures (Performance Goals)

  • Perform regular calls and meetings with Customers. Send related files, minutes of meeting and following up on related action points.
  • Promote the usage of J&J Customer Connect portal to Customers (internal & external)
  • Process orders accurately and timely. Update accurately and timely related tools & reports/ files.
  • Reply to all inquiries in a timely manner.
  • Supply to achieving Voice of Customer targets.
  • Contribute to achieving OTIF targets.
  • Clear customer Claims & Debit Notes on a timely basis.
  • Help reduce aging orders and backorder.
  • Perform and perform reconciliations with Suppliers.
  • Lead Individual projects assigned.
  • Education: Relevant Bachelors degree, or equivalent combination of education and experience
  • Years of Experience: Min 2-3 years of previous customer-facing supply chain role in a large organization
  • Experience in Supply Chain and the Healthcare industry or Consumer Industry
  • Language: English & Arabic a requirement

Technical/Functional Skills Required

  • Accuracy and attention to detail required
  • Good MS Office skills required, including strong Excel skills
  • End to end attitude
  • Strong communication & interpersonal skills
  • Strong analytical and problem-solving skills

Apply for here

تابعونا على صفحات التواصل الإجتماعي

تابعونا على صفحات التواصل الإجتماعي