· Maintain a superior customer service experience including pre-empting issues and proactive servicing
·
Ensure delivery of customer promise and practice brand values, Continue
to maintain and improve the quality of service offered
· Maximize profitability from the priority base
·
Actively identify new customers, grow affluent customers portfolio by
introducing higher number of NTB new to bank affluent customers
· Up-sell and cross-sell other bank products and services to existing customers
· Minimize customer attrition
· Maintain customer contact
Ensure implementation of all bank policies / procedures / KYC requirements
