Job description
- Receive phone calls and respond to customer inquiries through social media and email.
- Schedule appointments and organize them through the approved system.
- Provide accurate and clear information about the company’s services.
- Transfer calls to the appropriate departments when necessary.
- Maintain the quality of customer service and ensure positive interactions.
Skills
- Proficient in Arabic language speaking and writing (with good knowledge of English).
- Excellent communication skills and ability to interact with customers.
- Good listening skills and understanding customer needs quickly.
- Patience, self-control, and positive interaction with various customer personalities.
- Adherence to working hours and discipline.
- Ability to use a computer and CRM systems.
- Access to a stable computer and internet connection.
- Previous experience in customer service.
- Speed in data entry and accuracy in recording information.