Job Purpose
Deliver high quality service to customers through providing banking service
Key Accountabilities
• Sales Achieve sales targets covering all required banking products as per branch business objectives.
• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
• Products Explain products and services to customers in order to achieve sales
• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers; escalate issue when outside authority
• Customer requests Process requests from existing and new customers and provide them with excellent service
• Customer administration Send, receive and file confirmations and ensure transfers are properly processed
• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Education
Experience
From 0 to 4 years of banking experience
Competencies & Skills
