Customer Service
Work Experience
0-1 year
Salary
33000
City
New Cairo
State/Province
AI Qahirah
Country
Egypt
Zip/Postal Code
11835
Job Description
QuickfirmX is hiring German-speaking Customer Service Agents for Teleperformance – New Cairo.
You will handle inbound calls only, supporting international customers in a professional and structured environment.
Job Role
Handle inbound customer calls in German
Assist with inquiries related to services, accounts, or bookings
Follow internal processes and service quality standards
Communicate clearly and professionally in German, with some English use when needed
Responsibilities
Deliver a high level of customer satisfaction
Accurately log and update all call information
Attend training sessions and meet KPIs
Collaborate with team leads and internal support teams
Requirements
German language level: Minimum B2
English language level: Minimum B1
Must be able to work on-site in New Cairo
Graduates of any age are welcome to apply
Dropouts must be aged 27 or above
Shifts
Males: Rotational shifts 24/7
Females: Rotational shifts up to 2:00 AM
Benefits
Salary: Up to 33,000 EGP NET/month
Transportation provided
Full medical and social insurance
Paid training included
Career development in a global work environment
Two days off per week
Interview Process
Pre-Assessment – Online via QuickfirmX
Final Interview – Conducted onsite or online, based on the company’s internal requirements and request