Job Details
- Location: Cairo
- Job Type: Full-time, Permanent (New Grad)
- Salary: EGP 8,000 – EGP 14,000 per month
Company Description
Octopus Outsourcing is a leading provider of business process outsourcing solutions, headquartered in Alexandria, Egypt. The company focuses on delivering high-quality services to global clients through innovative approaches, strong communication systems, and a skilled workforce.
Role Description
This is a full-time on-site role for a Customer Service Agent located in Cairo, Egypt. The role focuses on handling customer inquiries, providing professional support, and ensuring a high level of customer satisfaction. The Customer Service Agent will resolve issues, manage complaints, and maintain a positive customer experience through effective communication.
Responsibilities
- Handle customer inquiries and provide timely support
- Resolve customer issues and complaints efficiently
- Maintain high levels of customer satisfaction
- Communicate effectively across different customer channels
- Take a proactive approach to problem-solving
- Ensure service quality and professionalism in all interactions
Qualifications
- Strong knowledge of customer service and customer support principles
- Ability to ensure customer satisfaction and build positive relationships
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- Previous experience in customer service or call center is an advantage
- Minimum English level: B1 or higher
- Bachelor’s degree is required
Requirements
- Willingness to work rotational shifts (24/7 system)
- Immediate availability to start
- Based in Cairo (preferred)