Job Details
- Location: Smart Village
- Job Type: Full-time
- Salary: EGP 18,000 per month
Company Description
Aura Communication, founded in 2012 in Cairo, Egypt, is a leading Business Process Outsourcing (BPO) provider. The company employs over 800 staff members and specializes in delivering customer support solutions including inbound and outbound call center services, back-office operations, sales, marketing, and technical support.
The company focuses on delivering high-quality, customized customer experiences for a wide range of clients through flexible and innovative service models.
Role Description
This is a full-time on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The role is part of a call center opportunity for CIB (Commercial International Bank), with the possibility of later transitioning into a staff position within the bank.
The selected candidate will handle customer inquiries, provide timely support, and ensure high levels of customer satisfaction across different communication channels.
Responsibilities
- Handle customer inquiries and provide prompt support
- Address customer concerns and resolve issues efficiently
- Maintain positive and professional communication with customers
- Ensure a high-quality customer experience
- Support banking-related customer service operations
Qualifications
- Minimum B2 level English proficiency
- High school diploma or equivalent (Bachelor’s degree preferred/required depending on evaluation)
- Strong communication skills
- Customer service or call center experience is an advantage